Refund Policy

Last updated: 27 August 2026

This policy applies to all training services booked with Smart Pathcore Ltd: workshops, chart review sessions, cohort programmes, and desk briefings.

1. Workshop cancellations by you

• More than 14 days before the session: Full refund of any amounts paid, including deposit.
• 7 to 14 days before: Deposit (£75) is non-refundable. Any balance paid beyond the deposit is refunded.
• Less than 7 days before: No refund. You may transfer your place to another person at no charge if you notify us at least 48 hours in advance.

2. Chart review sessions

Chart reviews may be cancelled with a full refund if you notify us at least 48 hours before the scheduled time. Cancellations within 48 hours receive no refund but may be rescheduled once within thirty days, subject to availability.

3. Cohort programmes

If you withdraw before the first session, we refund all amounts paid minus a £50 administration fee. After the first session, no refund is available for remaining weeks, though you may request access to recorded materials if the cohort was delivered online and recordings exist for missed sessions.

4. Desk briefings

Corporate desk briefings cancelled more than ten working days before the scheduled date receive a full refund. Cancellations within ten working days forfeit fifty percent of the agreed fee to cover preparation time.

5. Cancellations by us

If we cancel a session due to instructor illness, venue unavailability, or insufficient enrolment, you receive a full refund or the option to transfer to the next available date at no extra cost.

6. Rescheduling

Workshop places may be moved to a later date once, free of charge, if requested at least seven days before the original date. Chart reviews may be rescheduled once as noted above.

7. No-shows

Failure to attend a confirmed session without prior notice is treated as a late cancellation and is not eligible for refund or reschedule.

8. Materials and work already provided

If printed workbooks have been posted to you and you cancel within seven days of a workshop, the cost of materials (£15) may be deducted from any refund due.

9. Non-refundable items

Deposits forfeited under the timelines above, administration fees for cohort withdrawal, and preparation charges for late desk briefing cancellations are non-refundable.

10. Refund process and timing

Approved refunds are processed within fourteen working days to the original payment method. Bank transfers may take additional time depending on your provider.

11. How to request a refund or cancellation

Email hello@smart-pathcore.click with your booking reference, session date, and reason for cancellation. You may also call +447700900014 during business hours (Monday to Friday, 09:00–17:00 GMT).